What is YourGOV?
YourGOV is an application that allows the Citizens of the City of Hemet to report non-emergency issues to the City. YouGOV can be used via your mobile phones (IPhones apps through iTunes or Androids apps through Google Play) or the web. Issues can be summited using both the mobile and web application. Your issues can be tracked from beginning to end using the web application. Issues are brought directly into the City's Work Management Software and forwarded on to the responsible department.
If you need immediate Police or Fire response, please call 911. YourGOV is intended for the reporting of non-emergency issues only.
Can I Submit An Issue From My Cell Phone?
Yes, you can! YourGOV currently supports the Apple iPhone and Android. As with the web application, a Citizen can report an issue which in turn will be brought into the City's Work Management solution. To download the YourGOV phone application, please search for it in the Apple App Store or in Google Play.
How does YourGov Work on the Web?
When you follow the link to YourGOV, your first step is to sign in using a valid email address and password. If you're a first time user, you'll first need to create a profile before being able to use the application. Once successfully registered and logged in, you can select "Add Request" and enter an address or click on the map. Next you must select an issue and the date the issue was observed, and enter any pertinent details. The issue will be reviewed by City Staff and the appropriate action will be taken.
How Do I Track My Submitted Issues?
Issues can be track via the web page. You can view the issues you have submitted by selecting the "My Requests" button in the upper right hand corner of the screen. To view other requests, select "All Requests" in the upper right hand corner. Blue dots on the map represent where different issues have been reported and the issue that is currently being viewed will have an orange halo surrounding it. The Citizen can check on their submitted issues by logging in to see what Activity has been assigned to the issue, when the issue was closed, and any notes City Staff have submitted regarding the issue.