How to Pay My Bill

In Person:
445 E. Florida Avenue
Hemet, CA 92543

*Due to COVID-19, City Hall is open at LIMITED CAPACITY. Masks are REQUIRED*

Drop box:
There is a Utility Payment Drop located in the parking lot of City Hall at:
445 E. Florida Avenue
Hemet, CA 92543

Phone:
We can accept payments over the phone with a Visa or MasterCard by calling our Automated Phone Payment Option (844)493-0159 or by calling our Utility Billing Department at 951-765-2350.

Fax:
We can accept payment via fax by completing our credit card authorization form (PDF) with your Visa or MasterCard information and fax to: 951-765-2336

Online:
This option allows you to pay your utility bill with a Visa or MasterCard. Sign up is quick and easy. 

The steps are simple to access your utility information to now pay your bill online with the City of Hemet.

Go to the Bill Pay Website, Online Bill Pay 

1. Click on the "Register" link

2. Enter all the requested information

"VERIFICATION INFORMATION" MUST BE THE FULL EIGHT DIGIT CUSTOMER NUMBER WITH THE PRECEDING ZEROS

THE MAILING ADDRESS ZIP CODE MUST MATCH OUR RECORDS

3. Check the box agreeing to the terms & conditions

4. Click on the "Submit" button

Once you are successfully registered, you can choose to pay your utility bill with a Visa or MasterCard. You can also update or edit your online account information.

* YOU WILL BE ABLE TO VIEW YOUR BILL AT THIS TIME

* YOU CANNOT PAY ONLINE IF YOU ARE SCHEDULED FOR A SHUT OFF NOTICE.

E-mail Support

Online Bill Pay Phone Support: Please call(562) 451-5993 please have your customer number ready. Please note, this number is only to be used when having problems with online bill pay. Please call City of Hemet Utility billing at (951)765-2350 for any billing questions not related to online bill pay problems.

Automatic ACH:
With this option, your bank account will be automatically debited on the due date for the amount of your current balance. If you would like to take part in this service, please complete our Authorization Agreement for Automatic ACH Payments (PDF) and send it along with a voided check to: 

City of Hemet
Attention: Utility Billing Department
445 E. Florida Avenue
Hemet, CA 92543

For questions about your bill that are not related to online bill pay, please call City of Hemet Utility Billing at (951)765-2350.