Frequently Asked Questions

Visit our Utility page under Establishing Service.

Visit our Utility page under Deposit Policy.

Visit our Utility page under FAQs.

Visit our Utility page under How to Pay My Bill.

Normal business hours are 7:30 a.m. until 5:30 p.m., Monday through Friday. Should a water or sewer related emergency occur after those hours, call the police’s non-emergency number at 951-765-2400 and they will dispatch the individual(s) on call.

For more information about Utility Billing, visit our Utility page.

Usually the main water valve is located where the water supply pipe enters your home or office. Normally it is a lever or dial that you twist or turn. In some cases, it may be near your clothes washer or hot water heater or may be located under the house in the crawl space. Be sure to locate and mark the main water valve before you need it. That way, you will be able to find and close it quickly should a water leak occur.

For more information about Utility Billing, visit our Utility page.

Upon approval of the Utility Billing Supervisor and with proof of water leak repair, we may defer the water consumption portion of your bill across the future 3-4 billing periods. It’s important to understand that any water that passes through the meter is the responsibility of the customer.

For more information about Utility Billing, visit our Utility page.

Visit our Utility page under Billing Schedule.

Unfortunately, no. The due date of the bill is determined by your service address.

For more information about Utility Billing, visit our Utility page.

No. At this time the City of Hemet has no water restrictions. 

For more information about Utility Billing, visit our Utility page.