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All utility accounts are established by completion of a signed credit application and placement of any deposit that may be required. Contact the Utility Billing Department at 951-765-2350 to inquire if the address of service is within our district & how you can obtain the required documents.
Based upon the creditworthiness of an applicant, the Utility Billing Department may collect a deposit of not more than three times the estimated average of a bill. Such matters may determine creditworthiness; including but not necessarily limited to, prior history with the City, favorable letters of credit from other metered utility agencies (i.e., gas, electric or water) or home ownership. A favorable letter of credit must state the applicants name and history that reflects the past 12 consecutive months with zero delinquencies.
Multiple Dwellings and Non-Residential Accounts
All utility accounts are established by completion of a signed credit application and placement of a deposit. In addition, you may request to have authorized agents that may transact on your account, as well as, the option to have any shutoff notice faxed directly to you. Contact the Utility Billing Department at 951-765-2350 to inquire if the address of service is within our district & how you can obtain the required documents.
On all new multiple residential accounts, wherein more than one unit is serviced by a single meter and all non-residential accounts a deposit of not less than one and one-half times the average periodic bill is required.
Refunds are issued twice a month and depending on the accounts last payment and closure dates it may take up to 2-4 weeks to receive the refund. Please be sure to call the Utility Billing Department at 951-765-2350 with your end of service request and forward address when closing your account.
In some instance you may have an onsite water leak. There are several ways to check for a leak. One way is to check the flow indicator on your water meter. Make sure you have nothing inside using water when you perform this check. If the indicator is turning, then water is flowing through the meter. This could indicate a leak in the water service line between the meter and your home or building or it could indicate that water is being used inside the home or building. To determine if you have a leak in your water service line, close off the main valve to your home or building. If the indicator on the meter is turning, this is an indication that you have a leak in the pipe between your water meter and the main valve (though it could also mean that the main valve is not shutting off the water completely).
If the indicator on you water meter was turning but stopped when you shut the main valve, this indicates that something inside is using water. With the main valve open (and the indicator on the meter turning), turn off the valve to individual fixtures (toilets, sinks, etc.,) one at a time. Check the indicator each time you turn off a fixture valve to see if it stops turning. If it does, the last fixture turned off is the culprit!
Toilets can often be the cause of a water leak. Open the cover on the tank. If the water level is above the overflow tube, there is a problem. The water level should be approximately ½ inch or so below the top of the overflow pipe. Adjust the float level so that the water is turned off at that level. If the valve controlled by the float is leaking, it may need to be replaced.
Toilet leaks can also be due to a leak at the flapper valve that lets water flow into the toilet bowl. To test for this, put a drop or two of food coloring into the tank (not the bowl). Wait for about 10 minutes and see if the colored water shows up in the bowl. If it does, your flapper valve may need to be replaced.
If you have an irrigation system, check your settings. Customers have said that they have had more than one program on at the same time or had it running for too long of a time frame and didn’t realize it until they checked their program.
Drop box: There is also a Utility Payment Drop located in the parking lot of City Hall at:445 E. Florida Ave.Hemet, CA 92543
Online:This option allows you to pay your utility bill with a Visa or MasterCard. Sign up is quick and easy. Learn more about our online payment option!
Phone:We can accept payments over the phone with a Visa or MasterCard by calling our Utility Billing Department at 951-765-2350.
Fax:We can accept payment via fax by completing our credit card authorization form with your Visa or MasterCard information and fax to: 951-765-2336
Automatic ACH:With this option, your bank account will be automatically debited on the due date for the amount of your current balance. If you would like to take part in this service, please complete our Authorization Agreement for Automatic ACH Payments and send it along with a voided check to the:
City of HemetAttn: Utility Billing Department445 E. Florida Ave.Hemet, CA 92543
Normal business hours are 7:30 a.m. until 5:30 p.m., Monday through Friday. Should a water or sewer related emergency occur after those hours, call the police’s non-emergency number at 951-765-2400 and they will dispatch the individual(s) on call.