Shut off Notice

Bills must be paid within 60 days from the billing date to avoid a shutoff notice and late fee. The shutoff notice will include a due date to prevent water service disconnection. If the payment is not made in full by the due date, the account will be disconnected. For reconnection details, see the below section titled "Re-Connection."

Single Family Resident Accounts

A shutoff notice will be mailed to both the tenant (if applicable) and the owner, notifying them that service is scheduled for disconnection in 15 days due to nonpayment. The account will be charged a $50 shutoff notice fee.

Multiple Residential & Commercial Accounts

A shutoff notice will be mailed to the customer and all tenants, notifying them that service is scheduled for disconnection in 15 days due to nonpayment. The account will be charged $50 for shutoff notice fee plus $12 for each unit notified.

RE-CONNECTION

If your account is disconnected for nonpayment, re-connection fees must be paid in person using cash, cashier's check, Visa or MasterCard. 
The re-connection fee schedule is as follows:

• Same Day Re-Connection Service:
  Monday – Thursday: $88 if paid before 3 pm
  Monday – Thursday: $268 if paid after 3 pm
  Friday: $268 all day
• Next Business Day Re-Connection Service:
  Monday – Friday: $88 ** Any payments made after 3 pm on Thursday for Next Business Day Re-Connection will be scheduled for Monday. If Monday falls on a holiday, the service will be completed on the next business day.

ILLEGAL RE-CONNECTION

There are significant charges for any type of illegal re-connection to the City water system at any time. These fees must be paid by cash or cashier’s check.